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Support

Documentation, troubleshooting, and human help — all in one place. Pick a channel that matches what you need. Self-service is fastest; the forum and GitHub usually beat email for technical questions; [email protected] is right for purchase, shipping, and warranty issues.

[BREADCRUMBS: Home / Support]

Search

[Search bar — large, prominent]

🔍 [ Search docs, FAQ, troubleshooting... ]

[Autocomplete suggestions — search results across /docs/*, FAQ entries, community-tagged forum posts]

[CONTENT NOTE: search backend non-functional on M0 — visual stub. M+1: ESPHome-component-style search index covering /docs/* + FAQ entries.]

Entry cards

[4-card grid: 2 × 2 desktop, 1 × 4 mobile]

📚 Documentation

Quick Start, hardware connection, API reference, integrations, tutorials. The first place to look for "how do I" questions.

[CTA: Read docs → /docs/modules-basic-standard-overview]

❓ FAQ

Common questions answered in 1–2 sentences. Faster than docs when you just want a yes/no.

[CTA: Browse FAQ → /support/faq] (Coming Soon — currently links to Customer Support FAQ section)

🔧 Troubleshooting

Common issues and how to diagnose them. 18 symptom-cause-fix entries: I²C NACK, calibration drift, sign-of-P errors, multi-module collisions, flash corruption.

[CTA: Browse → /docs/modules-basic-standard-troubleshooting]

👥 Forum & community

Ask questions, share your builds, learn from others. GitHub Discussions today, forum.rbamp.com with the Wireless launch.

[CTA: Visit GitHub Discussions → https://github.com/rb-amp/rbamp-arduino/discussions] (forum.rbamp.com — Coming Q3 2026)

Popular articles

[5-7 link list — most-viewed support articles]

[CONTENT NOTE: list is curated manually for M0. M+1 — pull from analytics if /docs traffic is measurable by then.]

Still need help?

Couldn't find what you needed?

[2-card grid: Forum + Direct support]

Community-driven · Forum / GitHub

Most technical questions answered within hours during business hours. Searchable; your question helps the next person.

  • GitHub Discussions — code, registers, integration patterns
  • GitHub Issues — bug reports for the library, ESPHome component, or firmware
  • forum.rbamp.com — coming Q3 2026 with the Wireless line

Direct support · Email / form

For order-related, B2B, warranty, or technical issues that need our lookup access.

[CTA: Contact Support → /contact-us] (mint primary — this is the last-resort "I tried everything" CTA)

B2B clients have dedicated support

[Banner-style section]

If you're on a B2B contract (50+ unit volume / lab collaboration / OEM), use the dedicated B2B support channel — direct line to firmware and hardware engineers, faster turnaround.

[CTA: B2B program → /b2b] (navy outline)

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